CHARACTERISTICS AND ANALYSIS OF INNOVATION FACTORS IN SERVICE COMPANIES

Authors

  • Nikola Ivezić Autor

DOI:

https://doi.org/10.24867/07GI18Ivezic

Keywords:

innovation, measuring innovation, key factors

Abstract

The topic of this paper is the presentation of innovation, their importance, characteristics and analysis of innovation factors with special reference to service companies; measuring innovation through an innovative balanced scoreboards as well as determining the key factors of change in the Pollini company.

References

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[4] OECD, Oslo Manuel- The Measurement of Scientific and Technological Activities, 3 rd edition, (2005)
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[6] Tidd J., Bessant J. „Managing innovation“ 5th (2015)
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[8] Tidd J., Bessant J. „Managing innovation“ 5th (2015)
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[10] Tidd J., Bessant J. „Managing innovation“ 5th (2015)
[11] Tidd J., Bessant J. „Managing innovation“ 5th (2015)
[12] Kaplan R., Norton D., „The Balanced Scorecard”, Harvard Business Press (1992)

Published

2020-04-25

Issue

Section

Industrial Engineering and Management