CAUSES OF CONFLICT AMONG EMPLOYEES IN THE ORGANIZATION

Abstract

Conflicts have been present for many years in all segments of human life, both privately and in business. Since conflicts often occur at workplaces, proper management is necessary to find the best solution. At the beginning of the thesis, the basic concepts and the general definition of conflict are explained. Then the causes of conflicts and the ways of managing and resolving conflicts in the organization are listed. In the practical part of the thesis, a research was conducted in the organization JKP “Parking servis”, on the causes of conflicts, the behavioural styles of respondents in conflict settlement, the role of managers in conflict situations, and whether conflicts are desirable or undesirable in organization.