MOBILE GOVERNMENT – ADVANTAGES, CHALLENGES, AND TRENDS
DOI:
https://doi.org/10.24867/16OI02MarkovicKeywords:
Mobile government (m-government), Electronic government (e-government)Abstract
A systematic review of the literature on mobile government, the advantages it provides, the existing disadvantages, and potential upgrades are given. This paper presents studies that have dealt with the development, implementation, adoption, and improvement of mobile government.
References
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[14] B. A. Y. Alqaralleh, A. H. Al-Omari, and M. Z. Alksasbeh, “An integrated conceptual model for m-government acceptance in developing countries: The case study of Jordan,” Int. J. Interact. Mob. Technol., vol. 14, no. 6, pp. 115–136, 2020, doi: 10.3991/IJIM.V14I06.11449.
[15] N. S. A. Bakar, A. A. Rahman, and H. N. A. Hamed, “M-Government services in Malaysia: Issues, challenges and better services to citizen,” 2016 IEEE Conf. e-Learning, e-Management e-Services, IC3e 2016, pp. 116–121, 2017, doi: 10.1109/IC3e.2016.8009051.
[16] E. H. H and A. Shibly, “Mobile-Government Mobile-Government : Challenges and Opportunities Jordan as Case study Management Information system , Balqa Applied University,” no. May, 2015, doi: 10.13140/RG.2.1.1533.5848.
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[18] T. Aggarwal and P. Solomon, “Quantitative analysis of the development of smart cities in India,” Smart Sustain. Built Environ., vol. 9, no. 4, pp. 711–726, 2020, doi: 10.1108/SASBE-06-2019-0076.
[19] S. Chatterjee and A. K. Kar, “Effects of successful adoption of information technology enabled services in proposed smart cities of India: From user experience perspective,” J. Sci. Technol. Policy Manag., vol. 9, no. 2, pp. 189–209, 2018, doi: 10.1108/JSTPM-03-2017-0008.
[2] A. Jaafar Mohamed, M. Khalit Bin Othman, S. Binti Hamid, A. Hussein Zolait, and N. B. Ahmad Kassim, “Exploring interaction’s quality attributes at Mobile Government services,” J. Phys. Conf. Ser., vol. 1339, no. 1, 2019, doi: 10.1088/1742-6596/1339/1/012094.
[3] I. K. and M. H. Kuscu, “Mobile Government,” 2004.
[4] T. Alshammari, C. Messom, and Y. Cheung, “M-government continuance intentions: an instrument development and validation,” Inf. Technol. Dev., vol. 0, no. 0, pp. 1–21, 2021, doi: 10.1080/02681102.2021.1928589.
[5] C. Wang and T. S. H. Teo, “Online service quality and perceived value in mobile government success: An empirical study of mobile police in China,” Int. J. Inf. Manage., vol. 52, no. January, p. 102076, 2020, doi: 10.1016/j.ijinfomgt.2020.102076.
[6] K. A. Molnár T., “Exploring Usability and Acceptance Factors of m-Government Systems for Elderly,” 2020.
[7] B. Kitchenham, Procedures for Performing Systematic Reviews, Version 1.0. 2004.
[8] I. W. Al-Sherideh A.S., Ismail R., Wahid F.A., Fabil N., “Mobile government applications based on security and privacy: A literature review,” 2018.
[9] “Scopus: Access and use Support Center,” [Online]. Available: https://service.elsevier.com/app/answers/detail/a_id/15534/supporthub/scopus/p/10965/.
[10] M. Holzer and A. Manoharan, Digital Governance in Municipalities Worldwide (2005): A Longitudinal Assessment of Municipal Websites Throuhout the World. 2016.
[11] S. Mossey, D. Bromberg, and A. P. Manoharan, “Harnessing the power of mobile technology to bridge the digital divide: a look at U.S. cities’ mobile government capability,” J. Inf. Technol. Polit., vol. 16, no. 1, pp. 52–65, 2019, doi: 10.1080/19331681.2018.1552224.
[12] Y. Xiao, “Research on the Development of Mobile Government: A Stakeholder Approach,” ACM Int. Conf. Proceeding Ser., pp. 109–112, 2020, doi: 10.1145/3418653.3418675.
[13] K. Frohlich, M. Nieminen, and A. Pinomaa, “Factors influencing the adoption of m-government: Perspectives from a namibian marginalised community,” Lect. Notes Inst. Comput. Sci. Soc. Telecommun. Eng. LNICST, vol. 311 LNICST, pp. 219–236, 2020, doi: 10.1007/978-3-030-41593-8_17.
[14] B. A. Y. Alqaralleh, A. H. Al-Omari, and M. Z. Alksasbeh, “An integrated conceptual model for m-government acceptance in developing countries: The case study of Jordan,” Int. J. Interact. Mob. Technol., vol. 14, no. 6, pp. 115–136, 2020, doi: 10.3991/IJIM.V14I06.11449.
[15] N. S. A. Bakar, A. A. Rahman, and H. N. A. Hamed, “M-Government services in Malaysia: Issues, challenges and better services to citizen,” 2016 IEEE Conf. e-Learning, e-Management e-Services, IC3e 2016, pp. 116–121, 2017, doi: 10.1109/IC3e.2016.8009051.
[16] E. H. H and A. Shibly, “Mobile-Government Mobile-Government : Challenges and Opportunities Jordan as Case study Management Information system , Balqa Applied University,” no. May, 2015, doi: 10.13140/RG.2.1.1533.5848.
[17] da S. J. R. J. de Oliveira Malaquias F.F., “The use of m-government applications: empirical evidence from the smartest cities of Brazil,” 2021.
[18] T. Aggarwal and P. Solomon, “Quantitative analysis of the development of smart cities in India,” Smart Sustain. Built Environ., vol. 9, no. 4, pp. 711–726, 2020, doi: 10.1108/SASBE-06-2019-0076.
[19] S. Chatterjee and A. K. Kar, “Effects of successful adoption of information technology enabled services in proposed smart cities of India: From user experience perspective,” J. Sci. Technol. Policy Manag., vol. 9, no. 2, pp. 189–209, 2018, doi: 10.1108/JSTPM-03-2017-0008.
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Published
2022-03-06
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Section
Information Systems Engineering
