MEASURING THE QUALITY OF SERVICES IN POSTAL TRAFFIC
DOI:
https://doi.org/10.24867/17DS02StanisljevicKeywords:
Quality, service, postal sectorAbstract
The subjesct of this reserch is measuring the quality of service in postal traffic. Quality can be viewed from the point of view of the manufacturer (associated with the design and manufacture of the preduct) and from the point od the view of the comsumer (associated with price and utility).
References
[1] http://www.economic-themes.com/pdf/et20083_12.pdf
[2] https://ec.europa.eu/growth/sectors/postal-services/legislation_en
[3] https://www.upu.int/UPU/media/upu/publications/2020-Postal-Development-Report.pdf
[4] https://rsjp.gov.rs/upload/PREDLOG%20STRATEGIJE%2019jun2017.pdf
[5] http://www.cqm.rs/2011/FQ2011/pdf/38/06.pdf
[6] Dijagnostic Monitoring, Operating Plan 2005-2006, International Post Corporation & Lyngsoe Systems, Bruxelles, November 2005
[7] https://traffic.fpz.hr/index.php/PROMTT/article/view/944/794
[8] https://asq.org/quality-resources/total-quality-management
[9] http://www.pof.ues.rs.ba/wp-content/uploads/2020/12/Geografski-infromacioni-sistemi.pdf
[10]https://www.posta.rs/lat/privreda/usluga.aspx?usluga=e-usluge/geografski-informacioni-sistem-gis/usluge-geografskog-informacionog-sistema-poste
[11] https://www.ratel.rs/sr/page/vrste-postanskih-usluga
[12] https://www.upu.int/en/Postal-Solutions/Programmes-Services/Quality-of-service
[13] https://www.marketing91.com/servqual/
[14] https://www.benstat.si/blog/koeficient-cronbach-alfa/
[2] https://ec.europa.eu/growth/sectors/postal-services/legislation_en
[3] https://www.upu.int/UPU/media/upu/publications/2020-Postal-Development-Report.pdf
[4] https://rsjp.gov.rs/upload/PREDLOG%20STRATEGIJE%2019jun2017.pdf
[5] http://www.cqm.rs/2011/FQ2011/pdf/38/06.pdf
[6] Dijagnostic Monitoring, Operating Plan 2005-2006, International Post Corporation & Lyngsoe Systems, Bruxelles, November 2005
[7] https://traffic.fpz.hr/index.php/PROMTT/article/view/944/794
[8] https://asq.org/quality-resources/total-quality-management
[9] http://www.pof.ues.rs.ba/wp-content/uploads/2020/12/Geografski-infromacioni-sistemi.pdf
[10]https://www.posta.rs/lat/privreda/usluga.aspx?usluga=e-usluge/geografski-informacioni-sistem-gis/usluge-geografskog-informacionog-sistema-poste
[11] https://www.ratel.rs/sr/page/vrste-postanskih-usluga
[12] https://www.upu.int/en/Postal-Solutions/Programmes-Services/Quality-of-service
[13] https://www.marketing91.com/servqual/
[14] https://www.benstat.si/blog/koeficient-cronbach-alfa/
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Published
2022-05-06
Issue
Section
Traffic Engineering
