APPLICATION AND COMPARISON OF TWO MODELS OF SELF- ASSESSMENT ACCORDING TO STANDARD ISO 9004 OF THE COMPANY ENERGOTEHNIKA JUŽNA BAČKA LTD, NOVI SAD
DOI:
https://doi.org/10.24867/10GI12PavlovicKeywords:
Self-assessment, critical points, improvement actionsAbstract
The subject of the paper is the comparison of two models of exelence: ISO 9004:2009 and ISO 9004:2018. Theoretical bases in this area are presented in the paper, as well as a presentation of self-assessment using both models, after which suggestions for improvement for the identified critical points are given. In the end, a conclusion was drawn as well as the observed differences between these two versions of the ISO 9004 standard.
References
[1] Prof. dr Božidar Leković, Menadžment principi – sistem i proces, Subotica 2015
[2] Internet izvor: http://www.dpm.ftn.uns.ac.rs/dokumenti/katedra0155/Merenje%20i%20kvalitet/KVALITET%20PROIZVODA.pdf [pristupljeno 7.8.2020.]
[3] Internet izvor: https://www.scribd.com/document/343334084/Opste-o-Kvalitetu [pristupljeno 7.8.2020.]
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[7] Internet izvor: http://apeironsrbija.edu.rs/Centar_za_izdavacku_djelatnost/Radovi/Specijalisticki/KljajicZIVANA.pdf [pristupljeno 2.9.2020]
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[9] Internet izvor: http://project-management-srbija.com/iso-standardi#iso-standardi [pristupljeno 14.9.2020.]
[10] Vulanović, V., Stanivuković, D., Kamerović, B., Maksimović, R., Radaković, N., Radlovački, V., Šilobad, M., (2007). Sistem kvaliteta ISO 9001:2000, Novi Sad.
[11] Zoltán Krajcsák, Implementing Open Innovation Using Quality Management Systems: The Role of Organizational Commitment and Customer Loyalty
[12] Internet izvor: http://www.entjuba.rs/index.php/site/index/page/onama#upoznajte-nas [pristupljeno 15.9.2020.]
[2] Internet izvor: http://www.dpm.ftn.uns.ac.rs/dokumenti/katedra0155/Merenje%20i%20kvalitet/KVALITET%20PROIZVODA.pdf [pristupljeno 7.8.2020.]
[3] Internet izvor: https://www.scribd.com/document/343334084/Opste-o-Kvalitetu [pristupljeno 7.8.2020.]
[4] Dr Milenko Heleta, Menadžment kvaliteta, Univerzitet Singidunum, Beograd, 2008. God.
[5] Internet izvor: https://www.svijet-kvalitete.com/index.php/upravljanje-kvalitetom/1116-joseph-moses-juran [pristupljeno 7.8.2020.]
[6] Internet izvor: https://www.tehnologijahrane.com/knjiga/sistem-menadzmenta-kvaliteta [pristupljeno 10.8.2020.]
[7] Internet izvor: http://apeironsrbija.edu.rs/Centar_za_izdavacku_djelatnost/Radovi/Specijalisticki/KljajicZIVANA.pdf [pristupljeno 2.9.2020]
[8] Internet izvor: https://www.kvalitet.org.rs/standardi [pristupljeno 5.9.2020]
[9] Internet izvor: http://project-management-srbija.com/iso-standardi#iso-standardi [pristupljeno 14.9.2020.]
[10] Vulanović, V., Stanivuković, D., Kamerović, B., Maksimović, R., Radaković, N., Radlovački, V., Šilobad, M., (2007). Sistem kvaliteta ISO 9001:2000, Novi Sad.
[11] Zoltán Krajcsák, Implementing Open Innovation Using Quality Management Systems: The Role of Organizational Commitment and Customer Loyalty
[12] Internet izvor: http://www.entjuba.rs/index.php/site/index/page/onama#upoznajte-nas [pristupljeno 15.9.2020.]
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Published
2020-12-07
Issue
Section
Industrial Engineering and Management
