IMPROVEMENT OF QUALITY MANAGEMENT SYSTEM IN „ERYCE SOLUTIONS“ COMPANY FOLLOWING THE ISO 9004:2018 STANDARD
DOI:
https://doi.org/10.24867/16GI21MalesevicKeywords:
ISO 9004, TQMAbstract
This paper explains the concept of total quality management, its significance, but also the causes of failure of its implementation in companies. The quality management system in Eryce Solutions was further evaluated using the self-assessment tool from the ISO 9004 standard. Based on the evaluation results, opportunities for improvement were identified.
References
1 ISO 9001 Quality Management System, International Organization for Standardization (dostupno na : https://www.iso.org/standard/62085.html),preuzeto: 22.08.2021.
2 Chandrupatla, T. (2006), Quality and reliability in engineering, New Yerse, Rowan University, ISBN: 9780521515221
3 Plojović. Š, Bušatlić, S. (2012), Menadžment kvaliteta, Novi Pazar, Univerzitet u Novom Pazaru, ISBN: 978-86-84389-36-9, str. 16
4 Helata, M. (2008) Menadžment kvaliteta, Beograd: Univerzitet Singidunum, str 64, ISBN:978-86-7912-120-2
5 Dale, B. (1997) Characteristics of organizations not committed to total quality management, SAGE journal, Vol 211, Issue 5
6 Salegnand, G., Fasel, F. (2000) Obstacles to Implementing Quality, Quality Progres, str 53-57
7 Šuman, S., Pavletić, D. (2008) TQM - put do diferencijacije, Eng. Rev., Vol. 28, No.2, str 131-142
8 Hagan, M. (1999) Complacency—the Enemy of Quality, Quality Progress, str 37–44.
9 Vulanović V., Stanivuković, D., Kamberović, B., Radaković, N., Maksimović, R., Radlovački, V., Šilobad, M.(2002) Sistem kvaliteta - ISO 9001:2000, Novi Sad: Fakultet tehničkih nauka, Institut za industrijsko inženjerstvo i injženjerski menadžment i ITC, str.22.
10 Juran, The Father of Quality, Juran, (dostupno na: https://www.juran.com/about-us/dr-jurans-history/ ), preuzeto: 10.09.2021.
11 ISO 9004:2018 Quality management - Quality of an organization - Guidance to achieve sustained success, dostupno na: https://www.iso.org/standard/70397.html (preuzeto: 01.09.2021.)
12 Istraživački i tehnološki centar (2018) Alat za samoocenjivanje, Novi Sad, str. 2-4
2 Chandrupatla, T. (2006), Quality and reliability in engineering, New Yerse, Rowan University, ISBN: 9780521515221
3 Plojović. Š, Bušatlić, S. (2012), Menadžment kvaliteta, Novi Pazar, Univerzitet u Novom Pazaru, ISBN: 978-86-84389-36-9, str. 16
4 Helata, M. (2008) Menadžment kvaliteta, Beograd: Univerzitet Singidunum, str 64, ISBN:978-86-7912-120-2
5 Dale, B. (1997) Characteristics of organizations not committed to total quality management, SAGE journal, Vol 211, Issue 5
6 Salegnand, G., Fasel, F. (2000) Obstacles to Implementing Quality, Quality Progres, str 53-57
7 Šuman, S., Pavletić, D. (2008) TQM - put do diferencijacije, Eng. Rev., Vol. 28, No.2, str 131-142
8 Hagan, M. (1999) Complacency—the Enemy of Quality, Quality Progress, str 37–44.
9 Vulanović V., Stanivuković, D., Kamberović, B., Radaković, N., Maksimović, R., Radlovački, V., Šilobad, M.(2002) Sistem kvaliteta - ISO 9001:2000, Novi Sad: Fakultet tehničkih nauka, Institut za industrijsko inženjerstvo i injženjerski menadžment i ITC, str.22.
10 Juran, The Father of Quality, Juran, (dostupno na: https://www.juran.com/about-us/dr-jurans-history/ ), preuzeto: 10.09.2021.
11 ISO 9004:2018 Quality management - Quality of an organization - Guidance to achieve sustained success, dostupno na: https://www.iso.org/standard/70397.html (preuzeto: 01.09.2021.)
12 Istraživački i tehnološki centar (2018) Alat za samoocenjivanje, Novi Sad, str. 2-4
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Published
2022-03-04
Issue
Section
Industrial Engineering and Management
