Industrial Engineering and Management
Vol. 38 No. 02 (2023): Proceedings of Faculty of Technical Sciences
APPLICATION OF VSM METHODOLOGY IN THE PRODUCT COMPLAINT PROCESS
Abstract
This paper demonstrates the application of elements of the Lean philosophy to the recording and analysis of wastes in the process of product complaints and defect elimination, using the VSM methodology. A value stream map is given for the current and desired state in the process of receiving complaints.
References
[1] J. Božikov, „Modeliranje i simulacija“, p. 1, 2006. [Pristupljeno 17 Septembra 2021].
[2] M. Lazarević, „Proizvodni i uslužni sistemi“, Fakultet Tehničkih Nauka, 2020.
[3] C. Protzman et al., „Brief History of Lean“, The Lean Practitioner’s Field Book, pp. 2-1-2-36, 2018. Dostupno: 10.4324/9781315373843-3 [Pristupljeno 18 Avgust 2021].
[4] Iuga, Maria & Kifor, Claudiu. (2013). Lean manufacturing: The when, the where, the who. Land Forces Academy Review. 18. 404-410.
[5] S. Smith, „Muda, Muri and Mura“, ASQ Six Sigma Forum Magazine, no. 2, pp. 36-37, 2014.
[5] J. Womack and D. Jones, Lean thinking. London: Free Press, 2003. pp. 15-90, 349.
[6] M. Lazarević and N. Sremčev, „5S, Vizuleno upravljanje“, Fakultet Tehničkih Nauka, 2020.
[7] J. Chen, J. Dugger and B. Hammer, „A Kaizen Based Approach for Cellular Manufacturing System Design: A Case Study“, The Journal of Technology Studies, vol. 27, no. 2, 2001. Dostupno: 10.21061/jots.v27i2.a.3 [Pristupljeno 8 Septembra 2021].
[8] Drew A. Locher: Value Stream Mapping for Lean Development, Taylor & Francis, New York 2008