Industrial Engineering and Management
Vol. 38 No. 05 (2023): Proceedings of Faculty of Technical Sciences
THE ROLE OF NEW TECHNOLOGIES IN THE TRANSFORMATION OF THE FINANCIAL SECTOR
Abstract
The problem of this research is related to the examination of factors that influence the satisfaction and importance of banking e-services in our country, which implies the use of digital technology. The specific problem of the research is related to determining the impact of socio-demographic variables of respondents on the perception of the importance and satisfaction of users in the context of the introduction of new banking e-services. Therefore, the aim of the research is to identify the factors that influence the satisfaction and importance of banking e-services in our country.
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