THE IMPACT OF BUSINESS STANDARDIZATION ON THE LEVEL OF SATISFACTION OF USERS OF THE OKIS PASTRY SHOP
DOI:
https://doi.org/10.24867/22GI08RenovicaKeywords:
Logistics, Quality standards, CRM, Improvement of work processAbstract
The paper presents models and ways to improve the logistics process in the company "Okis", and recommendations for solving the identified problems in the business of the company.
References
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[2] Stanojević, P., Mišković, V., Jeftić, Z., (2020). Savremeno tumačenje pojma nacionalna logistika, Univerzitet u Beogradu, Fakultet Bezbednosti, Beograd
[3] J. W. & Sons, (2006). Sustainable Supply Chain Management, United States
[4] Stošić, B., Petrović, N., Antić, S., (2015). Inovativna rešenja operacionog menadžmenta za revitalizaciju privrede Srbije: Zbornik Radova - X Skup privrednika i naučnika SPIN 15, Univerzitet u Beogradu, Fakultet organizacionih nauka, Beograd
[5] https://www.salesforce.com/eu/ posećeno 24.10.2022.
[6] Kamberović, B., (1998). Model integralnog sistema za upravljanje kvalitetom, Fakultet tehničkin nauka, Novi Sad
[7] https://iso.org.rs/ posećeno 24.10.2022.
[8] https://hampshire.edu/what-research/ posećeno 24.10.2022.
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Published
2023-05-06
Issue
Section
Industrial Engineering and Management
