CHATBOTS IN TRAVEL AND TOURISM
DOI:
https://doi.org/10.24867/28BE06ZivicKeywords:
Chatbots, generation, answers, turism, travelAbstract
The paper presents a chatbot capable of answering questions from the field of travel and tourism. Several approaches have been tried, and the two main model types were based on response by retrieval and response by generation.
References
[1] Daniel Jurafsky & James H. Martin, Speech and Language Processing, Chapter 15: Chatbots & Dialogue Systems, Stanford, January 2023
[2] A. M. TURING, I.—COMPUTING MACHINERY AND INTELLIGENCE, Mind, Volume LIX, Issue 236, October 1950, Pages 433–460, https://doi.org/10.1093/mind/LIX.236.433
[3] Joseph Weizenbaum. 1966. ELIZA—a computer program for the study of natural language communication between man and machine. Commun. ACM 9, 1 (Jan. 1966), 36–45. https://doi.org/10.1145/365153.365168
[4] Jennifer Hill, W. Randolph Ford, Ingrid G. Farreras, Real conversations with artificial intelligence: A comparison between human–human online conversations and human–chatbot conversations, Computers in Human Behavior, Volume 49, 2015, Pages 245-250, ISSN 0747-5632, https://doi.org/10.1016/j.chb.2015.02.026
[5] Tomas Mikolov, Kai Chen, Greg Corrado, Jeffrey Dean, Efficient Estimation of Word Representations in Vector Space, 2013, https://doi.org/10.48550/arXiv.1301.3781
[6] Ashish Vaswani, Noam Shazeer, Niki Parmar, Jakob Uszkoreit, Llion Jones, Aidan N. Gomez, Lukasz Kaiser, Illia Polosukhin, Attention Is All You Need, 2017, https://doi.org/10.48550/arXiv.1706.03762
[7] Jacob Devlin, Ming-Wei Chang, Kenton Lee, Kristina Toutanova, BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding, 2018, https://doi.org/10.48550/arXiv.1810.04805
[8] Veronika Arefieva, Roman Egger, TourBERT: A pretrained language model for the tourism industry, 2022, https://doi.org/10.48550/arXiv.2201.07449
[9] Sepp Hochreiter and Jürgen Schmidhuber. 1997. Long Short-Term Memory. Neural Comput. 9, 8 (November 15, 1997), 1735–1780. https://doi.org/10.1162/neco.1997.9.8.1735
[2] A. M. TURING, I.—COMPUTING MACHINERY AND INTELLIGENCE, Mind, Volume LIX, Issue 236, October 1950, Pages 433–460, https://doi.org/10.1093/mind/LIX.236.433
[3] Joseph Weizenbaum. 1966. ELIZA—a computer program for the study of natural language communication between man and machine. Commun. ACM 9, 1 (Jan. 1966), 36–45. https://doi.org/10.1145/365153.365168
[4] Jennifer Hill, W. Randolph Ford, Ingrid G. Farreras, Real conversations with artificial intelligence: A comparison between human–human online conversations and human–chatbot conversations, Computers in Human Behavior, Volume 49, 2015, Pages 245-250, ISSN 0747-5632, https://doi.org/10.1016/j.chb.2015.02.026
[5] Tomas Mikolov, Kai Chen, Greg Corrado, Jeffrey Dean, Efficient Estimation of Word Representations in Vector Space, 2013, https://doi.org/10.48550/arXiv.1301.3781
[6] Ashish Vaswani, Noam Shazeer, Niki Parmar, Jakob Uszkoreit, Llion Jones, Aidan N. Gomez, Lukasz Kaiser, Illia Polosukhin, Attention Is All You Need, 2017, https://doi.org/10.48550/arXiv.1706.03762
[7] Jacob Devlin, Ming-Wei Chang, Kenton Lee, Kristina Toutanova, BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding, 2018, https://doi.org/10.48550/arXiv.1810.04805
[8] Veronika Arefieva, Roman Egger, TourBERT: A pretrained language model for the tourism industry, 2022, https://doi.org/10.48550/arXiv.2201.07449
[9] Sepp Hochreiter and Jürgen Schmidhuber. 1997. Long Short-Term Memory. Neural Comput. 9, 8 (November 15, 1997), 1735–1780. https://doi.org/10.1162/neco.1997.9.8.1735
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Published
2024-09-03
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Section
Electrotechnical and Computer Engineering
