IMPROVING STATISFACTION OF EMPLOYEES AND SERVICE USERS IN UNICREDIT BANK

Authors

  • Srđan Vasiljević Autor

DOI:

https://doi.org/10.24867/15GI06Vasiljevic

Keywords:

Logistics

Abstract

The subject of this paper is a survey of employee and service user statisfaction at Unicredit Bank. The paper presents an analysis of the situation, presents problems, and then proposes measures for improvement.

References

[1] Vujaklija, M., Leksikon stranih reči i izraza, 1975.
[2] Alan Midžić, Logistika, Bihać, 2014.
[3] Miroljub Hadžić, Bankarstvo, Poslovno bankarstvo, Univerzitet Singidinum Beograd 2013.

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Published

2021-12-09

Issue

Vol. 36 No. 12 (2021): Proceedings of the Faculty of Technical Sciences

Section

Industrial Engineering and Management