Proceeding of the Faculty of technical Sciences, Novi Sad

Industrial Engineering and Management

Vol. 36 No. 12 (2021): Proceedings of the Faculty of Technical Sciences

IMPROVING STATISFACTION OF EMPLOYEES AND SERVICE USERS IN UNICREDIT BANK

  • Srđan Vasiljević
DOI:
https://doi.org/10.24867/15GI06Vasiljevic
Submitted
December 9, 2021
Published
2021-12-09

Abstract

The subject of this paper is a survey of employee and service user statisfaction at Unicredit Bank. The paper presents an analysis of the situation, presents problems, and then proposes measures for improvement.

References

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[3] Miroljub Hadžić, Bankarstvo, Poslovno bankarstvo, Univerzitet Singidinum Beograd 2013.