IMPROVEMENT OF QUALITY MANAGEMENT SYSTEM IN „PIP NOVI SAD” ENTERPRISE

Abstract

This paper presents the importance of quality on the company’s business and its role in business success. The standards that the company “PIP“ applies are listed along with the procedures which are carried out. A tool for self-assessment from the ISO 9004 standard was presented, which defined self-assessment of the organization's perfomance. Based on the obtained results, improvement measures are proposed in order to raise the level of the organizational success.