Industrial Engineering and Management
Vol. 39 No. 05 (2024): Proceedings of Faculty of Technical Sciences
USER SATISFACTION WITH THE SERVICES OF LOGISTICS PROVIDERS
Abstract
This paper presents the importance and problems faced by last mile delivery. Then, logistic solutions were presented, the implementation of which would improve the delivery process and lead to maximum efficiency of the last mile. Problems with last-mile delivery have also been recognized by logistics providers in Serbia, where improvement measures have been given based on user experience with delivery and deliverers.
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