INSURANCE DOMAIN QUESTION-ANSWERING DIGITAL ASSISTANT
DOI:
https://doi.org/10.24867/32BE19DragicevicKeywords:
NLP, chatbot, LSTM, sentiment classificationAbstract
This paper presents the development of an advanced chatbot system designed to answer insurancerelated questions automatically. The system is implemented as a web application that provides users with quick and clear answers to their questions. The system consists of several key modules: a query preprocessing module, a model for finding relevant questions (high recall), a model for filtering and selecting the most relevant answer (high precision), a sentiment classification module, and a keyword extraction module.
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